Support

MigoCare is used through your daycare: the director manages the accounts, the tablets and the settings. For most questions your daycare is therefore the first point of contact. Below is what you can do yourself and when to reach us directly.

Getting an account

• Parents receive an invitation by e-mail from their daycare. With it you create your password and sign in to MigoCare Family.
• Staff members likewise receive an invitation from their director for MigoCare Staff.
• MigoCare Kiosk (the group's tablet) is linked to a group by the director; on the tablet you sign in with your personal PIN.
• Directors sign in to MigoCare Office with the e-mail address their organisation was created with.

No invitation? Check your spam folder and ask your daycare to send it again.

Forgotten password

On the sign-in screen of MigoCare Family or MigoCare Staff, tap Forgot password? and enter your e-mail address. You receive a link to choose a new password; the link stays valid for a short time. In MigoCare Office the same button sits under the sign-in form. Your kiosk PIN is reset by the director.

Accessing, correcting or deleting your data

The data about you and your child is kept by your daycare, so put your request to them first. They can change or delete your account. If you cannot resolve it together, or if it concerns the data MigoCare is itself responsible for, e-mail contact@migocare.be. The privacy policy explains more.

User guides

There are guides for directors, staff, the kiosk and parents. Your daycare receives them at the start; they will also appear on this website soon.

Contact

contact@migocare.be: we answer within two working days. Mention the name of your daycare and the app concerned; never send a child's data, we will ask for it securely if needed.